Why Piggies Need Their Backs Better Looked After: A Peek At A Better Way To Respond To News

  In traditional, ‘agency’ PR, there’s a well-established technique called ‘piggybacking.’ The idea’s straightforward enough, and is suggested well by the name: x event happens, so we produce comment on it from our client. Sound idea – but invariably terribly badly done Journalists want things they can use to take a story on to the next level, of course they do. Say the Town Hall burns down and the Fire Brigade says that it was caused by faulty wiring. It’s perfectly legitimate for electrical safety consultants to next day go to the press and suggest ways such disasters can be avoided in future – or for, say, insurers to remind us all that it’s always worth protecting yourself against the unexpected, and so on. Unfortunately, in hi-tech at least, what happens is this: Bad Thing Happens. Reporters get 100 emails the next morning – sometimes the same day – saying, ‘Oh, That bad Thing? If only enterprises had bought my

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